GPS

This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose

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Simple. Strategic. Seamless.

Whether you’re a small business or a large institution, our onboarding experience is tailored to meet your operational structure, reporting needs, and recovery goals.

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At Grosborogh Portfolio Services (GPS), onboarding isn’t a transaction — it’s the start of a partnership. We make it easy for you to transition from internal frustration to external results, with a structured onboarding process that prioritizes compliance, customization, and communication from day one.

Discovery & Intake

Understanding your business, brand, and bottom line goals

We begin with a discovery session to learn about your organization, your clientele, and your recovery needs. During this phase, we’ll

This includes:
  • Review your internal collections history and current challenges
  • Identify account types, volumes, and key risk categories
  • Determine the tone and strategy best aligned with your brand
  • Set expectations for communication, reporting, and compliance
You’ll complete a simple intake form + submit your first batch of placements (securely).

Strategy & Compliance Setup

Building your program with precision

After intake, our compliance team and recovery strategists collaborate to build a customized collection program that’s fully aligned with your business and industry regulations.

This includes:
  • Creating your dedicated account profile
  • Mapping communication scripts and recovery workflows
  • Ensuring all legal and compliance documentation is on file
  • Verifying consent, data protection, and reporting preferences

FDCPA, FCRA, TCPA, HIPAA, and all relevant regulations are integrated into your strategy.

Tech Integration & Access

Tools that give you insight and control
We integrate your accounts into our secure system and give you access to a client dashboard where you can
This includes:
  • Upload placements directly
  • Track recovery performance in real time
  • Access itemized reports and analytics
  • Communicate with your account manager
Your data is encrypted and protected every step of the way.

Account Activation & Recovery Begins

Your collections program goes live
Once setup is complete, we launch your program with full support. Your GPS Account Manager ensures a smooth rollout with professionalism, empathy, and urgency.
This includes:
  • Contact account holders using compliant, brand-aligned methods
  • Maximize recoveries while protecting relationships
  • Document and report progress transparently
Expect weekly or monthly performance reviews depending on your preferences.

Ongoing Optimization

We adapt. We improve. We scale.

Debt recovery is not static — neither is our strategy. As your needs evolve, we adjust and optimize your collection program for even greater efficiency and recovery rates.
This includes:
  • Monthly check-ins and program reviews
  • Performance reports with data insights
  • Feedback loops to improve customer engagement
  • Scalability as your placements grow
You’ll never be left wondering. We stay connected, accountable, and results-focused.

Ready To Get Started On Your Credit Recovery Journey?

From discovery to results, our onboarding process is seamless, secure, and fully supported.

Let’s build a better path forward — together.

Request a Discovery Call